Frequently Asked Questions

If you have forgotten your account password, there are a few easy steps you may follow. Firstly, click on the Forgot Password button during the sign-in process. Then, you will be instructed to reset your password via email, the one you registered. And finally, you will receive an email containing a link to our site which you can follow to create a new password.
You may also contact us via the following email address: help@originalbarn.com. We will respond your request ASAP. 

If you have an account on originalbarn.com, you can log into your account to check your order/transaction record.

If you check out without registration, in other words, checked out as a guest, you can contact us via this email: help@originalbarn.com. Our customer service team can retrieve your transactions if you are able to provide your full name, your email address or your order number correctly. 

Note: Remembering Order number will be a good habit while you shop online, so we recommend all clients take screen shot or write down their order number once an order is placed. 

You may send your question to our email: help@originalbarn.com. We are pleased to hear any question and are ready to help.

Yes. Our aim is to give our clients quality products and to provide great shopping experience. If you are not satisfied with product, please contact us within 15 days from the date of receipt. Your order number is necessary to process each returns; we will give you a warehouse address to ship, and you will be responsible for shipping costs. 

We will send you an email to notify you that we have received your return, and your refunds will automatically be applied to your original method of payment within 30 days. Learn more about details, please contact us help@originalbarn.com. We will at your service all the time.

We are committed to provide products to meet your expectations and give you great shopping experience. Please inspect your product carefully once you receive it.

Regarding defective items:

If you want to return your items due to defective, it's OK. Please email us at right away along with some images of the damaged product or the damaged shipping package.

Regarding unwanted products:

Our brand believes that sustainability is a long-term commitment. Yes, we accept returns due to unwanted products, but we also strongly encourage our clients to shop responsibly so that fewer packaging will be used. To process the return order, We will also ask for your order number and other necessary details. 

Let's shop sustainably and responsibly! 

Of course! When your order has shipped, you'll receive an email notification from us which will include a Vist your order button and a tracking number below. You can click through them to check its status. Please allow 48 hours for the tracking information to become available.

If you forget or lost your order number, please contact: help@originalbarn.com and provide your order number to our customer service team. 

Please allow 1-3 days for your order to be processed for shipping. We make every effort to fullfill orders as quickly as possible.

Shipping times depend on your location. It normally takes 3 to 7 business days. We offer free shipping service so you don't need to worry about the cost.

Note: We can only ship to the United States, excluding Alaska and Hawaii.

We accept all general credit cards including MasterCard, Visa, American Express, and major e-commerce payment methods including: Shop Pay, Apple Pay, and Google Pay. All payment methods require a U.S. billing address. You can also use PayPal as other convenient methods.

Originalbarn.com consider clients privacy and credit card information as top security. In fact, all information is encrypted so that our customer service or other employees will not be able to see it without your authorization.

If you worry about data breach, you may refer to shopify's privacy policy.